Campbell’s Law says that the more a metric is used, the more likely it is to corrupt the process it is intended to monitor. Is that true? (more…)
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Jerry Z. Muller is my new hero. He is author of The Tyranny of Metrics, where he introduces the concept of metric fixation. Basically, metric fixation is when you put the wrong measures to the wrong use for the wrong reasons.
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Meaningful Performance Measures, Performance Leadership
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