It's tempting to have software automate the signals in our KPI XmR charts, but before you do, be aware of these risks and recommendations. (more…)

Often, new performance measures can't be constructed on existing data. We've not measured them before, so not thought to collect that kind of data before. Sadly, too many important and useful measures are not brought to life because of too much procrastination in gathering the data. Guest author, Jerry, shares a great example of how to handle this problem, from his experience w...

You've done your research, you've prepared your case, and your next step is to try and convince managers and colleagues to endorse your proposal for a performance measurement project. And you brace yourself because you know what's coming...

It's not called the Silly Season for nothing. Christmas - as it's celebrated in Australia at least - means scorching Summer sun, crowded air-conditioned shopping centres and agonising deliberations about cold salads or hot roast for Christmas dinner. It also means gift shopping, my personal Nightmare Before Christmas. What would it look like to measure such madness?

We cannot afford to measure everything. We have to be ruthless about what's worth measuring. And to be ruthless, goals must pass the Should, Can, Will test. (more…)

IN THIS EPISODE: Article: How to Make the Case For KPIs. Q&A: How do you implement KPIs in manufacturing, HR, a shoe business, and so on...? Quick Tip: Measuring the success of performance measurement. (m...

Guest author Martin Klubeck, author of Metrics: How to Improve Key Business Results, helps us understand that measuring success the right way depends on asking the right question about success. By Martin Klubeck. <...