When KPIs are not achieving their targets, performance improvement is needed. But rather than rushing to solutions prematurely, we need measurement for diagnosis. (mo...
When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)
Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results Map better to map and communicate strategy? (more…)
Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)
On-time delivery is becoming ever more important in business. But the answer isn't to deliver more quickly; it's to deliver more predictably. (more…)
Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...
We can't improve performance when we think KPIs are about success or failure, because it makes it a threat. Stoicism makes KPIs about curiosity and learning. (more…)
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