Performance measurement isn’t a post mortem, it’s a health plan. To make our organisations healthier, KPIs are useful only when they monitor the journey, through time, to better health. Not just the destination.
Programs and projects need KPIs to measure their performance. But how do program KPIs relate to other organisational and strategic KPIs? (more…)
Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)
If a performance measure or KPI is going to make it in the world, it needs owners. Someone to own its definition, its implementation and its application. (more…)
Break outdated and useless KPI habits by using memes that are quick and easy ways to remember the principles to meaningfully measure performance. (more…)
Government outcomes are particularly challenging to measure meaningfully, because they are intangible, long-term, and seldom directly impacted by a single department’s or agency’s actions. (more…)
Does your suite of KPIs or measures give you an accurate picture of performance, with enough clarity to see the biggest performance gaps? (more…)
Dave Stachowiak, host of the Coaching for Leaders podcast, interviews the author of Practical Performance Measurement, for a practical dive into the first chapter. (more&hel...