Brook Rolter, our licensed PuMP Contractor based in the US, shares his experience with three ways to successfully adopt a new KPI approach into any organization.

Every KPI or performance measure linked to your strategy will have a performance gap. Find out what it is, how to calculate it, and what to do with it. (more…)

Many believe that we should measure the positive (what we want) rather than the negative (what we don't want). Should we always? (more…)

Performance measurement is a process. And when the steps of that process work well, like PuMP, we can easily create great KPIs. (more…)

Improve performance by increasing fitness, not force, in producing the results you’re measuring and improving. (more…...

Given that research has shown performance measurement doesn't improve government performance, should we give up on measuring performance? (mor...

The simple secret to prioritising the KPIs that need your attention is to monitor the size and direction of the gap between current performance and targets. (more…)

There is a lot of doubt about how to correctly set a performance measure's baseline using XmR charts. Remove your doubt by following this process. (more…)

If one person measures another, it rarely improves performance. These 5 conditions must be met to measure personal performance so it can and will improve. (more…)

If you never take the time to reflect on your KPI approach, you'll never make the time to improve it. And it does need to improve, doesn't it? (more…)