The COVID-19 Growth Factor metric is an insightful model for measuring results that move from chaos to stability, then to improvement. (more…)
Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...
A typical way to set targets is to calculate a target for the year, and then apportion it to each month in that year. The idea is to keep everyone focused on achieving the target, so increase the likelihood the annual target will be met. But it doesn't work. ...
KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)
The simple secret to prioritising the KPIs that need your attention is to monitor the size and direction of the gap between current performance and targets. (more…)
Unless your performance reports are focused on answering three critical questions, they're likely to bore you sleep, lead you astray, or confuse the begeesus out of you. (more…)
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