Herman Hudepohl began leading the introduction and implementation of PuMP into the New Zealand Defence Force almost four years ago now. In this interview you'll get insight into his approach for making this organisation-wide change.
Ayca Tumer Arikan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...
We're not making good enough KPI progress, because we waste effort in our pursuit of perfect KPIs or our acceptance of half-baked KPIs. (more…)
In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...
Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)
When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)
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