Good KPIs don't come from a technical system and cannot be built in a 90-day project. You'll never get great KPIs until you start working on the culture too. (more…)

When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

We all want to say we have a high-performance culture. But if you're relying on any of these bandaids to fix your performance culture, you're not going to get one. (more…)

One objection to measuring performance with KPIs is that we don't need them; we can already see what's going on by walking around, by our past experience, by our wise intuition, by what people complain about. But our human limitations make these observations inherently biased.