Archive for the ‘Performance Culture’ Category

Management gurus like Peter Drucker have long since put to bed the idea that measuring performance really does improve performance significantly more than if you don’t measure. But this isn’t the reason driving most people’s participation in performance measurement. Let’s look at a few of the most common reasons, and see how compelling they are.

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IN THIS EPISODE:

Upcoming Events: Free Webinar – Is Your Strategy Strong Enough to Measure?
Practical Tip: Why do YOU Measure Performance?
How-to Resources: How to design useful and usable performance reports…
Your Questions: Andy asks – Do you keep measuring after reaching your goal?
Getting More: Reach For The Sky! (Target Setting), KPIs Should Make You Feel Uncomfortable!, Using Targets to Set Your Success Trajectory

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“No-Meat Athlete” and Ironman Triathlon finisher Susan Lacke wrote an article called “From Couch Potato to Ironman – In 20 Months” and it discussed the 9 keys to her successful accomplishment of that great feat. Those 9 keys, to me at least, seem to perfectly apply to the successful accomplishment of great performance measurement. So here’s my take on how Susan’s 9 keys can work for we performance measurement practitioners too:

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IN THIS EPISODE:

Upcoming Events: October’s Performance Measure Blueprint is *Online*
Practical Tip: 9 Ironman Tips For Performance Measurement Success
How-to Resources: The 4 Most Practical KPI Templates
Your Questions: Yevhen asks “How do you make people use KPIs?”
Getting More: Five Principles For Performance Measurement Excellence (Lessons From Running), KPIs Should Make You Feel Uncomfortable!, My Measurement Success Mantras

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Well this is not an exhaustive list by any stretch of the imagination, but it is a list of the bad habits I see the majority of my clients consistently practicing when it comes to choosing, creating and using performance measures or KPIs. We reap what we sow, and that’s why it can be a useful exercise to see if you do have any bad KPI habits and start developing some better ones.

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IN THIS EPISODE:

Article: Are Your Goals Measure-Worthy?
Q&A: How do you measure services that are not necessarily quantitative?
Quick Tip: Practice using sensory-rich language.

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I love mantras. I love how they can carry a paragraph full of meaning in just a few words, and because of this be fabulous reminders of what matters. I have mantras for running (“light and quick, here and now”) and mantras for dealing with setbacks (“onwards and upwards!”) and – yes, you guessed it – mantras for measurement!

Here you go, I’m gonna share some of them with you:

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IN THIS EPISODE:

Article: My Measurement Success Mantras
Q&A: How do you get people to adopt a KPI mindset?
Quick Tip: As-is versus should-be performance measurement.

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At a recent in-house Performance Measure Blueprint Workshop I ran for a client, one of the participants came up to me at the end of the 2 days and admitted that he’d come to the workshop very cynical and expecting to learn nothing new. He quickly went on to say that he experienced just the opposite and gave me a hug to say thanks!

If it was always that easy to turn the KPI cynics into KPI advocates, then the world would be a radically different place on account of all of us easily measuring exactly what mattered. But that ain’t the case, is it?

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IN THIS EPISODE:

Feature: How to Handle the KPI Cynics.
Q&A: Should you avoid picking the cynics for your Measures Team?
Quick Tip: Questions are sometimes better than answers.

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