As a thought leader with a message that I desperately want to share with the world, reaching out to as many people as possible is critical to success. No point shouting from the rooftops "hey everyone, measure what matters!" because few people pay attention to rooftops, actually. I have to find other ways to reach out, but I've been failing...

Measure Up reader, Kenneth, works in a hospital and has this measurement challenge: "Different people want to follow up on different things. The nurses, for example, think it is crucial to follow up on how many phone calls they answer. I reckon it is because they want evidence to show management how they spend their time at work. But I do not think this is a critical KPI or success fac...

Performance measurement mastery is like anything else - how long it takes depends on the step of Performance Measurement Maturity you're starting from. (more…)

Our definition of accountability for KPIs, or accountability for performance, profoundly affects people's ownership of performance. This new accountability definition creates ownership...

Measuring the right KPIs, in the right way, can dramatically speed up the stability of your business performance in times of disruption and crisis. (more…)

What happens if you try to implement better KPIs without the support of your leadership, and is it worth it? (more…)

We have lots of reasons not to measure performance: not enough time, not enough good data, not enough engagement from colleagues, not enough support from leaders, not enough clarity in our goals, not the right timing, and so on. These are all constraints. But they shouldn't be showstoppers.

Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

A common reason for avoiding performance measurement is that the culture isn't ready yet for KPIs. But the right process of performance measurement can be a fast-acting catalyst for culture change, bringing together purpose, focus, feedback, ownership, collaboration, learning and improvement more quickly and easily.