Here are six indicators you can track, easily, to know how well your approach to performance measurement is working at generating the right KPIs. (more&hel...

Measuring people to improve performance doesn't work. So how can we stop measuring people but still improve performance? (more…)

What separates organisations that get traction with their performance measurement from those that spin their wheels is the cross-organisational KPI Community of Practice. (more&hellip...

Activity measures are easier to identify and implement, but they aren't good proxies for outcome measures. Follow these 7 logical steps to move from activity to outcome measures.

We can measure anything without a strategic direction or plan, that doesn't mean that what we measure is meaningful. A strategic direction sets a meaningful context for measurement.

In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...

Triangulation is a method of locating a point using information about its relationship to two or three known points. It's applied in social sciences by using two or more methods to check the results of a study. Applying this concept to performance management, we can use multiple measures to triangulate our goals, lessening the...

We choose certain actions to improve results. But the act of measuring these actions, in lieu of measuring the results, can cause problems like trivialising the actions. (more…)

The project team gets together and sets the scope of their KPI project. They outline the steps that need to be followed. They specify how much time to allow for each step. They define the report to be delivered at the end of the project. Then they call for quotes from KPI consultants. And even though this hasn't worked in the past, they wonder why it doesn't work again.

Don't outsource KPI development or do it alone. You'll get much greater KPI buy-in with a well-designed Measures Team. (more…)