Decision Tree: Do We Need a KPI?
December 5, 2023 by Stacey Barr | Leave a CommentHow to decide if you need to measure a specific result or goal now, maybe later, or not at all. (more…)
How to decide if you need to measure a specific result or goal now, maybe later, or not at all. (more…)
I used to think that performance measurement was about the techniques of selecting, collecting, analysing, presenting, and interpreting data to inform decision making. It’s true that technique is an important part of the process, but I’ve been excited to learn that performance measurement is mostly about the people.
Filed Under:
Getting Buy-in
Finding the right KPIs to measure policy advice is a big challenge. But it's not because policy is immeasurable. It's because we don't define policy success clearly enough. (more…)
Filed Under: Example Measures & KPIs, Making Strategy Measurable
Does this sound back-to-front to you? It's not. Knowing your results before you look for measures is the only way to get the measures you need. (more…)
Filed Under: Making Strategy Measurable, Meaningful Performance Measures
Goals should be result-oriented, by definition. But we often see action-oriented goals in strategic plans. Why does this confusion happen? (more…)
Filed Under: Uncategorized
Quotas make us chase numbers as a substitute for fixing problems. That's the opposite of what good performance measurement should do. (more…)
Filed Under: Setting Performance Targets
Measure Up reader, Kenneth, works in a hospital and has this measurement challenge: "Different people want to follow up on different things. The nurses, for example, think it is crucial to follow up on how many phone calls they answer. I reckon it is because they want evidence to show management how they spend their time at work. But I do not think this is a critical KPI or success fac...
Filed Under: Cascading Strategy, Getting Buy-in, Performance Culture
These are soft and subjective things... love, loyalty, trust, satisfaction, engagement, commitment, pride. They are feelings that people have toward other things, like our products or services or brand. So it's tempting to want a performance measure of these things, as evidence of our success. But I'm not so sure we should bother...
Filed Under:
Meaningful Performance Measures
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