Setting and achieving performance targets for KPIs is about the heart just as essentially as it is about the head. (more…)

You can create a KPI example that can quickly engage leaders or colleagues in seeing the power and benefits of measuring what matters. (more…)

Every KPI or performance measure linked to your strategy will have a performance gap. Find out what it is, how to calculate it, and what to do with it. (more…)

Use this 5-point outline to invite executives and senior leaders to support your approach to better KPIs in only 10 minutes. (more…)

Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

There is still a purpose to objective evidence, like measurement, to inform a world that is driven so overwhelmingly by opinion. (more…)

Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)

If you think performance will improve by holding people accountable for hitting targets, you're wrong. (more…)

What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)