If people fear accountability for KPIs, and we don't uproot that fear, they won't engage in more meaningful performance measure selection or improvement.
If a performance measure or KPI is going to make it in the world, it needs owners. Someone to own its definition, its implementation and its application. (more…)
When measurement is done to people, the wrong things change. But when measurement is done through dialogue, it dignifies everyone, and the right things change.