QUESTION: Why Won’t Leaders Own the KPI System?
November 13, 2012 by Stacey Barr | Leave a CommentBrett, a Performance Manager in a large public sector organisation, asks "What do I do to get the Executive leadership team to take ownership of the agency's performance management system?"
Filed Under:
Getting Executive Support, Performance Leadership
CASE STUDY: 3 Common Mistakes to Avoid With Your XmR Charts (Part 1)
September 10, 2013 by Stacey Barr | Leave a CommentDesigning Questionnaires and Forms to Collect KPI Data
July 28, 2015 by Stacey Barr | Leave a CommentThe instrument you use to collect data for your performance measures or KPIs really needs to be capable of recording the data you really need. Forms and questionnaires are probably the most common instruments used in business to collect data, but few users realise that there is science and skill at the foundation of every useful form and questionnaire.
Filed Under:
Data Collection and Integrity
How to Find the Right Improvement Initiatives for Lag Measures
June 12, 2018 by Stacey Barr | Leave a CommentLag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...
Filed Under: Improving Performance, Setting Performance Targets, Using Measures
How to Kill the Ever-Present Fear of KPIs
January 16, 2018 by Stacey Barr | Leave a CommentWhen people have a fear of KPIs, of under-performance or bad decision-making being exposed, performance cannot improve. We have to kill the fear of KPIs. And we can. (more…)
How to Form the Ideal KPI or Measures Team
May 14, 2019 by Stacey Barr | Leave a CommentFollow these 7 tips for selecting people into your Measures Team, for a smoother and faster road to meaningful KPIs. (more…)
Filed Under: Getting Buy-in, Getting Started, Performance Culture
The Minimalist Method For Analysing Qualitative Data
June 3, 2014 by Stacey Barr | Leave a CommentWe all collect volumes of qualitative data - the data that made up from words and not numbers - as part of doing business. Qualitative data comes from open-ended questions on customer surveys, comment fields on forms, and other blocks of text we capture in our database systems. We collect it, but do we make the ...
Filed Under: Analytics and Data Analysis, Data Collection and Integrity
What Does a KPI Owner Do?
September 16, 2014 by Stacey Barr | Leave a CommentThe best and most meaningful performance measure in the world can be rendered utterly useless if no one is clear about who should interpret and use it. (more…)
Filed Under: Getting Buy-in, Performance Culture, Using Measures
When KPI Data is Too Costly, Use Sampling
May 5, 2020 by Stacey Barr | Leave a CommentSampling the data for your KPI not only takes less time, energy and cost, but often it's more accurate. (more…)
Filed Under: Data Collection and Integrity
When You Depend On Others For Your KPI Data
October 6, 2020 by Stacey Barr | Leave a CommentWhen the owners of a KPI are not the owners of the KPI's data, here are five ways to make sure the data owners deliver. (more…)
Filed Under: Data Collection and Integrity, Getting Buy-in