To arrive at a universally accepted terminology for performance measurement, like 'KPI', we first must understand the core concepts we are trying to name. (more…)

KPI reporting cadence and calculation cadence need some kind of synchronisation, but just because performance might be published monthly, doesn't mean all your KPIs should be measured monthly.

Rolling out an organisation-wide KPI approach in one fell swoop won't stick. It needs to grow organically to survive. (more…)

When the owners of a KPI are not the owners of the KPI's data, here are five ways to make sure the data owners deliver. (more…)

Research into KPI maturity in organisations is often based on self-assessment surveys. But how can executives in organisations with low KPI maturity accurately assess their KPI maturity?

A relevant KPI measures direct evidence of your goal. It tells you the degree to which your goal is being achieved. But when you look closer, many KPIs fail to do this. It's because of three mistakes in how we design those KPIs.

We can't find perfect example KPIs, but by following these 6 steps, we can find some that give us a great starting point to meaningful KPIs. (more…)

Practical Performance Measurement is a book that details the PuMP methodology, and is filled with step-by-step KPI templates for faster, easier, more meaningful and engaging KPIs.