If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)

Often, new performance measures can't be constructed on existing data. We've not measured them before, so not thought to collect that kind of data before. Sadly, too many important and useful measures are not brought to life because of too much procrastination in gathering the data. Guest author, Jerry, shares a great example of how to handle this problem, from his experience w...

Certainly one of the biggest objections to measuring performance is the amount of time and effort it takes to do it properly. Executives, managers and staff alike somehow believe that it should be fast and easy, a trivial task they can just 'get out of the way' and go back to their 'real work'. It's because they believe in the same BIG lie.

When it comes to cause analysis for performance measures, many people put the cart before the horse. They rush too quickly to analyse their data without first establishing a clear purpose. (more…)...

XmR charts are more complex than line charts for KPIs, and until people understand their true value, they won't bother. This is how to explain the value of XmR charts. (more…)<...

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

We will never have the support required for transforming performance measurement without breaking down the biggest obstacle in its way. (more&...

Programs and projects need KPIs to measure their performance. But how do program KPIs relate to other organisational and strategic KPIs? (more…)

IN THIS EPISODE: Feature: How to Handle the KPI Cynics. Q&A: Should you avoid picking the cynics for your Measures Team? Quick Tip: Questions are sometimes better than answers. (more…)

Writing measurable goals doesn't always come naturally, but one grammar formula makes it easier. (more…)