Guest author Jerry Stigall, Director of Organizational Development at Denver Regional Council of Governments, has written a guest post on what to say when they say "we're not measuring that because it's outside our control".

You'll get better quality measures when you start to deliberately choose the best way to quantify your measures. It's too easy to default to counts and percentages. Instead, learn these five basic quantification formulae so you can make better choices in the future.

When we want people to understand and adopt a new idea, often we rush in, guns blazing, and overwhelm them with too much "how to", too soon. We might be excited about the new idea, but they will be wary. Another band wagon, another fad, another distraction from their "real work". So we need a gentler approach that starts from where they are, not where we are.

Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&hell...

If we try to introduce our colleagues to a better approach to measurement, but without the right preparation, it will backfire. (more…)

You've done your research, you've prepared your case, and your next step is to try and convince managers and colleagues to endorse your proposal for a performance measurement project. And you brace yourself because you know what's coming...

XmR charts are more complex than line charts for KPIs, and until people understand their true value, they won't bother. This is how to explain the value of XmR charts. (more…)<...

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)

IN THIS EPISODE: Feature: 7 Tips to Prepare Your Measures Team For Success. Q&A: How do you build the motivation to improve performance skills and making them important to the staff? Quick Tip: Success loves speed.