This tool is simply a Microsoft Word document that guides you through the creation of a business case for a performance measurement project, either based on the PuMP methodology or not. Performance measurement initiatives can often go astray due to the competing demands of other initiatives that are seen as more exciting, or urgent. For some reason, many people think that measuring what matt...


Many people are on a quest to find the perfect performance measures or KPIs. They'll search KPI databases for the measures that get 5-star ratings. They'll hire consultants to benchmark the best KPIs in their industry. They'll commission universities to conduct research to craft special KPIs for their seemingly immeasurable performance outcomes. And they'll more than...


TOOL: The PuMP® Diagnostic Discussion

February 24, 2011 by Stacey Barr | Leave a Comment

Following the performance measurement framework of PuMP®, this diagnostic tool will facilitate a discussion about how performance measurement currently stands in your organisation, and will broaden people's awareness of what good performance measurement is really all about. It contains clear instructions for how to facilitate the discussion, a rating scale to assess your current performance ...




How to Make the Case For KPIs

January 18, 2011 by Stacey Barr | Leave a Comment

Managers and Executives don't usually invest in performance measurement, they invest in the benefits that good performance measurement will bring them, so long as those benefits are relevant to what's on their radar right now. And that's the role of a good KPI business case: to show how better performance measurement can make it easier and faster to achieve their priorities.



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