Numbers are the fundamental building block of performance measures because the fundamental question we ask about performance is 'how much?' (more&he...

This checklist of 5 basic KPI formulas, with examples for each one, will help you decide the best way to calculate your KPIs. (more…)

Lead indicators can be powerful performance measures for predicting and influencing our lag measures. But how do you create powerful ones? (more…)

Performance measurement is a process. And when the steps of that process work well, like PuMP, we can easily create great KPIs. (more…)

If you measure employee engagement using Staff Turnover, you're well off mark. Leadership expert Zoë Routh offers us a more meaningful and practical way to measure employee engagement and its drivers.

2 Stars -- It's not even half of the potential of the CPO The true potential of the Chief Performance Officer role is to be the leader of an organisation's or company's performance culture. In other words, the CPO leads people from top to bottom in the organisation to adopt evidence-based decision making, to measure what matters, and to use measures to guide the improvement ...

5 Stars -- Simple, illuminating, and worth the 60 minutes (or less) to read! In as simple and few words as necessary, Dr Bob Frost has articulated some important essentials of performance measurement. Firstly, that you most definitely need to think about measuring organisational performance holistically, crafting and using measures that help tell the story of the organisatio...

Bernard Marr created the concept of "Key Performance Questions" to develop better Key Performance Indicators. But ask the wrong KPQ and you'll get the wrong KPIs. (more&helli...